Frequently Asked Questions (FAQs)

 

Q: Do you offer a warranty on your products?

A: Yes! All pieces in our Febae Premium Collection come with a 2-year warranty. This covers fading, breakage, and manufacturing defects. If anything goes wrong within this period, we’ll repair or replace the item free of charge.

Note: The Designer Collection and Basics Collection are not covered by the warranty. These collections are offered at affordable prices and do not include long-term protection.

Q: What is your return policy?

A: We offer a free 14-day return policy on all earrings. If you're not completely satisfied or receive a faulty product, simply contact us within 14 days of receiving your order. Items must be unworn and in original condition.

Q: Where do you ship from?

A: All Febae orders are shipped from Berlin, Germany, ensuring fast delivery across Europe and reliable international shipping.

Q: Do you offer free shipping?

A: Yes! We offer free shipping on all orders over €30. Orders below this amount will have shipping costs calculated at checkout based on the destination.

Q: Do you ship internationally?

A: Absolutely. Febae ships worldwide. Whether you're in Europe, North America, or beyond, your order will be delivered with care and tracking from Germany.

Q: How long does shipping take?

Germany: 2–4 business days

EU countries: 4–7 business days

International: 7–14 business days
You'll receive a tracking number as soon as your order is dispatched.

Q: Is my payment information safe?

A: Yes. Our website uses advanced encryption and secure checkout systems to keep your data safe. We never store your payment details.

Q: Do I need an account to place an order?

A: No, you can check out as a guest. However, creating an account gives you access to faster checkout, order tracking, and exclusive offers.

Q: How can I track my order?

A: Once your order has been shipped, we’ll send you a tracking number via email so you can monitor your delivery at any time.

Q: Can I change or cancel my order after placing it?

A: If your order hasn't been processed yet, we’ll be happy to help. Please contact us as soon as possible to make any changes or cancel your order.

Q: Do you offer exchanges?

A: We do not offer direct exchanges. However, you can return your item within 14 days and place a new order for the item you prefer.